Information Technology Manager

Job Summary:

IT Managers are responsible for overseeing day-to-day IT operations, managing projects, aligning technology initiatives with business goals, and ensuring optimal performance of IT systems and services.

They supervise staff, manage resources and budgets, and drive continuous improvement across infrastructure, applications or support services.

Employees serving at this level - IT Manager I - are expected to lead a small team with members who are typically individual contributors and possess common skillsets with similar objectives.

Primary Responsibilities


* Functional Strategy Formation: Collaborate closely with business partners, senior IT managers / leaders, and team members to contribute specialized expertise to the development of functional strategy, ensuring technology initiatives are aligned with current and future business needs, informed by emerging technologies and industry best practices, and grounded in a clear understanding of team capabilities to ensure a practical and achievable approach.


* Business Planning: Contribute to the development of annual and longer-term business plans and technical roadmaps; forecast performance against business objectives; develop business cases for key activities / projects; perform budget planning; and estimate the financial and personnel resources required to deliver performance targets.


* End-to-End Solutions: Manage the delivery of end-to-end technology solutions - including design, implementation, maintenance, and support - ensuring they are scalable, secure, aligned with business objectives and operational requirements, and reflect current industry standards and evolving best practices to maintain technical currency.


* Team Leadership and Development: Lead, coach, and develop a small team of IT professionals with common skillsets and/or similar objectives (e.g., infrastructure, application support, or help desk).

Communicate and oversee the delegation of actions needed to implement the function's strategy and business plan, explain the relationship to the broader organization's mission, and motivate the team to commit to achieving local business goals and delivering strong and sustainable end-to-end solutions.


* Business Partnerships: Maintain and manage strong relationships with business partners to understand evolving business needs, deliver high-quality solutions, and drive continuous improvement and team accountability.

Actively participate in steering committees to ensure strategic alignment and support the IT Leadership Team's Business Relationship Management discipline through effective collaboration and stakeholder engagement.


* Vendor Management: Manage vendor relationships to ensure delivery of services, adherence to contracts, and alignment with business needs.


* Compliance: Ensure compliance with external regulations, internal company policies, and IT governance standards, including data protection, cybersecurity, and audit requiremen...