Solution Engineer - Share360 Assist - Cary, NC

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Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Join our team now at Siemens Healthineers as a member of the Share360 Assist Team.

This is a hybrid role in Cary, NC.

Shift: 11am-8pm (East Coast)


* You will act as a single point of contact and provide immediate over the phone support for Share360 Customers and in-house engineering partners including general inquiries, service triage and tool & test rentals.


* You will compile and present monthly/quarterly reporting of utilization, service history, and updates/maintenance to demonstrate value of service.


* You will provide general technical support for functional issues with the eVO application/mButler software for our in-house engineering partners.


* You will facilitate cross-functional awareness between internal stakeholders to minimize unintended conflicts or negative impacts on customer onboarding, operations, or research.


* You will be responsible for customer satisfaction by demonstrating proactive attitude and actions to expedite service requests, creating an ownership culture by following through on the customer's issues until completely resolved.

This position may suit you best ifyou are familiar with what is below, and would like to do develop your career with Healthineers


* You have 2-5 years of experience customer related role


* You have excellent presentation and communication skills along with effective problem-solving skills and ability to work collaboratively in a team environment required.


* You are resourceful, analytical, and adept at making decisions and multi-tasking during fast-paced and stressful situations.


* You are knowledgeable of Siemens Healthineers internal service processes and operations.


* You can multi-task and prioritize based on impact and criticality of customer issues.


* You have proficient experience with Microsoft Office including Excel, Outlook, PowerPoint, and Teams.

Required skills to have for the success of this role


* Experience in a high volume customer service environment experience preferred.


* BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience


* Proficient hands-on knowledge of SAP preferred.


* Willing to travel up to 10%

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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries.

As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.

Our portfolio is crucial for clinical decision-ma...