Team Lead, Order Management (Australia, New Zealand)

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Team Lead, Order Management (Australia, New Zealand)


* Lead and oversee the end-to-end order management operations for assigned APAC affiliates, ensuring delivery in compliance with company policies, financial controls, and statutory requirements.


* Be accountable for the day-to-day performance, service delivery and governance of a work unit, ensuring alignment with business objectives


* Drive operational excellence by connecting people, processes, and systems to enhance customer experience and strengthen order-to-cash outcomes.


* Act as a change leader and advisor, influencing both team members and management on improvements and operational decisions.

Your Responsibilities:

Operational Leadership & Execution


* Oversee the full order-to-cash cycle, including order processing, fulfillment coordination, billing, and issue resolution.


* Ensure accuracy, timeliness, and compliance across all operational activities within the team.


* Manage workload distribution and ensure optimal resource utilization within the work unit.


* Monitor and ensure achievement of SLAs, KPIs, and service delivery targets

Team Leadership & People Management


* Provide formal supervision and direction to the team, including coaching, mentoring, and performance management.


* Build team capability through structured training, knowledge sharing, and continuous development.


* Foster a collaborative, high-performance culture focused on accountability and customer service excellence.

Stakeholder Management and Influence


* Act as primary escalation points for complex customer or operational issues.


* Influence internal stakeholders and management on key decisions impacting order management processes and customer outcomes.


* Collaborate cross-functionally (logistics, finance, and commercial teams) to resolve systemic issues impacting revenue and customer satisfaction.

Decision Making & Problem Solving


* Make operational decisions for the work unit and provide input into broader business decisions


* Identify, analyze, and resolve complex or non-standard i...