Customer Service Representative

What You'll Do:

You will manage records of incoming and outgoing shipments by coordinating product acceptance, delivery, and storage.

You will resolve issues related to damages, shortages, and nonconformance, and ensure accurate documentation and communication with carriers and customers.

Essential Functions:


* Coordinate with representatives and carriers to resolve problems such as damages, shortages, and nonconformance to specifications.


* Arrange shipping and delivery of materials and determine appropriate shipping methods based on procedures, routes, and rates.


* Examine shipment contents and verify accuracy against records such as manifests, invoices, or orders.


* Prepare and maintain shipping documents including work orders, bills of lading, and shipping orders.


* Record and report shipment data including weight, charges, space availability, damages, and discrepancies for accounting and recordkeeping.


* Maintain correspondence with customers and document all communications to resolve discrepancies.


* Provide assistance in answering telephones, resolving distribution center issues, and supporting warehouse operations as needed.


* Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need:


* High school diploma or general education degree (GED) preferred or minimum 1 year of work experience in shipping and receiving.


* Experience with Warehouse Management Systems and Microsoft Office Suite.


* Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals.


* Experience using calculators, desktop computers, and photocopiers.

What Could Set You Apart:


* Ability to work in a fast-paced, deadline-oriented environment.


* Demonstrated customer service experience in a warehouse or logistics environment.


* Ability to communicate clearly with team members, supervisors, and external partners in both verbal and written formats.


* Attention to detail in processing shipments and documentation.


* Ability to collaborate effectively with colleagues and respond appropriately to feedback.


* Ability to manage multiple tasks efficiently.

Physical Requirements:


* Requires frequent standing, walking, sitting, getting up and down from chairs, reaching, and/or bending.


* Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.


* Requires ability to comprehend and communicate with others, verbally and/or in writing.


* Depending on specific role, may require frequent or occasional exposure to temperatures at or below freezing.


* Depending on specific role, may require ability to mount and dismount material handling equipment and ability to perform fine articulation movements with fingers/hands and/or feet to operate equipment.


* Depending on specific role, may require ab...