Support Services Supervisor

Liberty Resources is currently seeking a Support Services Supervisor to work in our Integrated Health Care Clinic in Fulton, NY. 

 

Our employees have passion around the services they provide and our corporate values of excellence and staff support.

We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities.

We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Support Services Supervisor Position Summary:

The Support Services Supervisor oversees the daily operations of Patient Access Representatives (PARs), Targeted Case Management (TCM), Peer Support Services, Skill Building Services, and the Same Day Access (SDA) process.

This position is responsible for ensuring timely, efficient, and person-centered access to behavioral health, primary care, and support services while promoting seamless coordination between front-end operations, non-clinical services, and clinical teams.

Support Services Supervisor Job Responsibilities:

 


* Provide leadership for PAR, TCMs, Peer Support, and Skill Building staff to support an integrated, person-centered approach to patient access, engagement, and service delivery.



* Direct daily SDA operations by collaborating with the Clinical Site Director, Intake Coordinator, providers, and interdisciplinary team members to optimize patient flow, scheduling, and timely access to care.


* Partner with staff and interdisciplinary team members to identify and address operational and patient-specific barriers impacting access, engagement, continuity of care, and successful connection to recommended services.


* Foster an integrated model of care by promoting collaboration among patient access, clinical, and non-clinical staff to ensure seamless coordination and effective communication throughout the patient journey.


* Evaluate workflows and implement process improvements that enhance operational efficiency, patient experience, and access to care.

Provide supervision, coaching, scheduling, performance management, and professional development for PAR, TCM, Peer Support, and Skill Building staff


* Participate in recruitment, hiring, onboarding, training, and staff development.


* Monitor productivity, workload, documentation timeliness, and service utilization, providing coaching and corrective action as needed.


* Conduct routine quality reviews of documentation, plans of care, patient interactions, and PAR call quality, providing coaching to improve performance and patient experience.


* Review operational and quality metrics to monitor team performance, identify areas requiring follow-up, and support continuous improvement.


* Perform other duties, responsibilities, and rela...