Document Review and Verification Associate

       The Document Review & Verification Associate is responsible for performing accurate and timely document intake, early verification checks, and workflow preparation to support the onboarding of Personal Care Attendants (PCA’s)/Workers.

The Associate processes documents received through multiple channels, completes packet checks, triages inbox communications, and routes documentation to the appropriate internal departments.

This role ensures accuracy and compliance with all required state and federal onboarding forms, program‑required documentation, I‑9 verification standards, and employment authorization documentation requirements.

The Associate plays an essential part in maintaining smooth onboarding workflow operations by helping resolve documentation issues and supporting efficient handoffs across departments.

 

Essential Job Functions

Document Intake and Workflow Processing


* Receive, label, and prepare documents submitted through mail, fax, email, scans, and physical submissions.


* Complete packet checks and prepare documentation for routing according to PCA packet‑based onboarding standards.


* Monitor and triage the PCA/Worker Onboarding inbox to ensure timely processing and proper routing.


* Process incoming emails and faxes related to onboarding or required documentation.


* Route complete packets to the appropriate internal departments and return incomplete packets to the designated team for follow‑up.


* Research onboarding documentation issues using internal communication tools and escalate when needed.

Early Verification and Compliance Support


* Conduct early verification searches including WEBS, OIG, and CORI/SORI.


* Perform UID/Social Security number verification and corrections following established guidelines.


* Document verification outcomes and escalate discrepancies or failures in line with compliance procedures.


* Maintain adherence to required state and federal onboarding forms, program‑required forms, I‑9 verification standards, and employment authorization documentation requirements.

 Quality, Accuracy, and Workflow Support


* Ensure all documents are handled with a high level of accuracy and attention to detail.


* Assist with identifying documentation errors, missing information, or discrepancies that impact onboarding.


* Follow established SOPs, checklists, and workflow standards to ensure consistency.


* Support efforts to improve efficiency, accuracy, and workflow consistency by reporting issues and suggesting enhancements.

 Collaboration and Communication


* Communicate professionally with internal departments to clarify documentation issues or routing questions.


* Work closely with the supervisor and teammates to maintain daily workflow expectations and service levels.


* Participate in training and cross‑training sessions to build knowledge across DRV processes.


* Other Responsibilities



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