Airport Queue Line Attendant - Denver International Airport

  Applications due by:  July 20, 2026 

 

Pay Range DOE: $20.50/hour - no shift differential; $18.81 during first week of training 

Work Schedule: 40-hours per week.

2 consecutive days off per week on a set schedule.

(This is a temp-to-hire with the eligibility of full-time permanent placement.)

Benefits: This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.

All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

 

JOB SUMMARY:

The  Airport Queue (Line) Attendant located at Denver International Airport will have experience delivering exceptional service.

Work within a culture that is personified by its employees, people who share a single focus and are inspired to offer great service.

The role is simple but important: help passengers navigate the security line, keep traffic moving efficiently, answer basic questions, and create a positive experience with a friendly smile and confident presence.

 

ESSENTIAL FUNCTIONS:


* Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork. 


* We work to welcomes travelers and their loved ones, explaining the Queue or “Line process.” Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well.

We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.


* This position does require an applicant with a commitment to serve people.

We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays.

As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint.


* Provide wayfinding and customer services to the general public ( restroom, parting locations, etc.).


* Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.


* Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.


* Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.


* Follow established post orders.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty sat...