Technical Support Expert L3 – eMobility (m/f/d)

Working at Schneider Electric - We are your Energy Technology Partner

Schneider Electric is where your work creates real impact.

By electrifying, automating, and digitalizing the world, we help drive the energy transition forward.

You'll join inclusive teams solving meaningful challenges and applying your skills to solutions that make industries, communities, and the planet more sustainable.

Join our eMobility team as the technical expert for AC and DC charging solutions.

In this role, you will resolve complex technical issues, collaborate with international R&D teams, and drive continuous improvement across our EV charging portfolio.

All key information at a glance:


* When and where? Immediately, in Raunheim (near Frankfurt)


* Duration: Permanent


* Vacation: 30 days


* Weekly hours: 40 hours


* Your contact person? Larissa Niederberger

Our Benefits:


* Permanent employment contract with one of the world's most sustainable companies.


* Meaningful work: Be part of a Green Company committed to responsibility, sustainability, and making a positive impact.


* Innovation: We don't just keep pace with change-we help shape the future.


* Cutting-edge technologies and services that drive progress and deliver real value.


* Purpose-driven solutions: Our technologies and services contribute to a more sustainable world.

Your IMPACT & Mission:


* Lead root cause analysis for escalated AC/DC charging issues.


* Troubleshoot vehicle-charger interoperability, power electronics, software, and communication protocols (OCPP, ISO 15118, IEC 61851).


* Act as the key interface between European support teams and R&D.


* Ensure timely resolution of support cases in line with SLAs.


* Analyze trends and recurring issues to improve product performance.


* Create technical documentation, knowledge base articles, and training content.


* Support and empower L1/L2 teams through knowledge sharing.

Your Profile:


* Degree in Electrical Engineering, Automation, Mechatronics, or similar.


* 3-5 years of experience in technical support, field service, or R&D within EV charging, automotive, or renewable energy.


* Strong knowledge of EV charging technologies and protocols, especially OCPP.


* Experience diagnosing complex technical issues and analyzing log files.


* Proactive, solution-oriented, and customer-focused mindset.


* Strong communication skills and experience working with international teams.


* Basic Python or scripting skills are an advantage.


* Fluent English required; German or French is a strong plus.


* Valid EU driving license.

Your next step? Apply online!

Apply now, even if you haven't met all the requirements yet.

We look forward to getting to know you! Please upload your CV including certificates and salary expectations.

Learn more:

Find us on Instagram at @schneiderelectric_karriere to stay up to date.

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