Sr Specialist, AI & Technical Upskilling

Essential Duties and Responsibilities:

- Execute the development and implementation of learning assets through close collaboration with the Training Operations Team.

- Use training technology to help provide creative and scalable training solutions.

- Help to develop and support the implementation of the LMS learning strategy and measurement of that strategy for the organization.

- Support LMS system audits.

- Create and document processes for learning solutions, architecture decisions and operating procedures.

- Work in partnership with the HRIS team to support LMS system updates.

- Work with vendor to secure and onboard new learning technologies for delivering, tracking, and/or creating learning content.

- Consult and collaborate with leaders at all levels as well as cross-functional stakeholders to and provide learning solutions using the LMS functionalities.

- Define support LMS system roles and permissions.

- Support and advise on overall system configuration and availability groups.

- Support and train Global system Super Users and Admin.

Job Specific Duties:

Design & Development

- Support the design, development, and continuous improvement of enterprise AI and technical upskilling programs, including foundational AI literacy, responsible AI use, role-based technical learning, and applied learning experiences.

- Design and draft instructionally sound storyboards that translate complex AI and technical topics into eLearning, instructor-led, virtual, and blended learning formats.

- Develop and maintain learning pathways, job aids, facilitator guides, learner communications, discussion guides, practice activities, and reinforcement resources.

- Create practical learning scenarios that help employees recognize appropriate AI use cases, evaluate risks, improve prompts, validate outputs, and decide where human judgment is required.

- Apply adult learning principles, accessibility practices, and plain-language standards to make learning approachable, usable, and inclusive.

AI & Learning Technology

- Translate AI, automation, data, and technical concepts into clear, practical learning content employees can apply in real work scenarios.

- Contribute to responsible AI learning by ensuring content reinforces approved tools, data handling expectations, human oversight, privacy considerations, and organizational guidance.

Stakeholder Partnership & Change

- Partner with subject matter experts, business stakeholders, HR partners, change leads, and technology teams to identify skill needs, define learning objectives, and shape learning experiences that align to business priorities.

- Support external technical certification pathways and vendor-delivered learning offerings by helping assess fit, coordinate implementation, and monitor learner progress.

- Coordinate program logistics, content updates, facilitator preparation, vendor collaboration, communications, learner support, and delivery readiness across virtual, in-person, an...