Customer Care Analyst I

Customer Care Analyst I

Job Description

Become part of the team powering household names like Kleenex®, Scott® and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. 

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You  

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. You will be managing customer orders, inquiries, claims, and logistics coordination to deliver an exceptional customer experience and ensure seamless order fulfillment.

This role partners closely with customers and internal stakeholders to support operational excellence and business growth.

Job responsibilities include: 


* Manage customer orders from receipt to delivery, ensuring accuracy and timely processing.


* Serve as the primary contact for customer inquiries, order issues, claims, and returns.


* Coordinate with Sales, Supply Chain, Logistics, and Accounts Receivable teams to resolve issues and support customer needs.


* Monitor and resolve order exceptions, including blocked orders, backorders, shortages, and billing discrepancies.


* Drive continuous improvement initiatives to enhance service levels and operational efficiency.

To succeed in this role, you will need the following competencies, qualifications and experience:  

Required Competencies


* Customer Focus – Delivers excellent customer service and builds strong relationships.


* Communication & Collaboration – Effectively engages with customers and cross-functional teams.


* Problem Solving – Identifies issues and implements practical solutions.


* Planning & Execution – Manages priorities and consistently meets deadlines.


* Continuous Improvement – Proactively seeks opportunities to improve processes and performance.

Required Qualifications & Experience


* Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related discipline.


* Minimum 3–5 years of experience in Customer Service, Order Management, Supply Chain, or a similar role.


* Strong communication, analytical, problem-solving, and stakeholder management skills.


* Ability to work independently in a fast-paced environment and manage multiple priorities.


* Experience with SAP, FMCG, or Shared Services environments is an advantage.

Total Benefits 

We believe that our employees are our greatest asset, and we're committed to providing them with the resources the...