Process Optimization - Operations Analyst

Process Optimization - Operations AnalystReference Code 5096

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US Locations: USA - Hermitage; USA - Nashville; USA - Tampa

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Work you'll do

As a member of the Process Optimization team, the Operations Analyst enables day-to-day operations of the team by supporting intake administration, dashboards maintenance, reporting, governance materials, and program logistics.

This role provides analytical, documentation, and facilitation support, enabling leadership to make informed decisions using accurate process metrics, initiative status, and timely insights.

Strong analytical and quantitative skills, attention to detail, and the ability to manage data quality, reporting cadence, and cross-team coordination are important for success in this role.

Key Responsibilities:

Collaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities, validating for completeness, accuracy and program alignment

Assist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders (team leadership & members, LSS SMEs, Green Belt project leads)

Maintain portfolio dashboards and KPI reporting by refreshing data, performing data-quality checks, identifying exceptions, and highlighting stalled items or missing information

Prepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow-up items

Provide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership-ready reporting using tools such as Power BI, Excel, and Tableau

Support Process Optimization team across program operations (strategic projects & Green Belt initiatives) through coordination of communications, schedules, records, templates, and documentation storage

Produce newsletters, articles, and community posts to drive Lean Six Sigma community engagement, including, sharing achievements and coordinating meetings or forums where applicable to communicate current events/activities

Collaborate with Process Optimization leaders and project stakeholders to understand reporting requirements, ensuring that reporting requirements are produced timely with accurate insights and that documentation/materials are maintained, stored and version-controlled appropriately

Provide meeting and workshop support by capturing notes, tracking actions, preparing follow-ups, and helping maintain reusable templates and process documentation

Research best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operations

The team

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