Concierge-Administrative Assistant

We're seeking a Concierge-Administrative Assistant for White River Memory Care ( Enumclaw, Washington) who enjoys combining their skills and experience in both hospitality and administrative duties! A successful candidate will not only have outstanding experience, but also have compassion toward our residents as we serve both them and their families.

Working hours are Tuesday-Saturday, 8:00 am-4:30 pm.

A wage of $22.00-26.00 per hour will be commensurate with experience and full-time benefits with PACS.

Applications will be accepted through Monday, July 20, with screening interviews scheduled beginning July 21-23.

Business Office Duties


* Acts as the primary point of contact for office-related administrative needs across all departments.


* Ensure all personnel files and resident financial records are audit-ready and compliant with state regulations at all times.


* Obtain deposits for new move ins.


* Assist with managing resident trust, including printing, and distributing monthly statements.


* Maintain census and report status changes.


* Obtain managed care and Medicaid authorizations including bed holds.


* Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.


* Generates monthly billing statements, including AR/AP reports and duties.


* Undertake collection activity for bad debts.


* Responsible for assisting in the recruiting, hiring, and onboarding processes.


* Handles payroll functions for the community.


* Responsible for tracking employee credentials, annual education, and other learning tasks through the learning system.


* May attend stand-up meetings at the request of the Executive Director.


* Other administrative or clerical duties as assigned.

Hospitality-Concierge Duties


* Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.


* Answer telephone calls and take messages or forward calls.


* Check visitors in and direct or escort them to specific destinations.


* Inform other employees of visitors' arrivals and cancellations.


* Maintain visitor sign-in log.


* Handle incoming and outgoing mail


* Schedule appointments and maintain meeting room bookings.


* Maintain and tidy the concierge area.


* Agree not to disclose residents' protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.


* Maintain the confidentiality of all resident care information including protected health information.

Report known or suspected incidents of unauthorized disclosure of such information.


* Perform other duties as assigned.

Qualification

Education and/or Experience

High school diploma or equivalent.

Strong understanding of skilled nursing billing and payment as well as proficient in Microsoft products computer skills.

Preferable one-year experience in a long ter...