Digital Foundry Operate & Innovation BPO/BPaaS Manager a

Digital Foundry Operate & Innovation BPO/BPaaS Senior Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 08/30/2026.

Work you'll do

As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team, you will be responsible for...


* Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions


* Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements


* Advise client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets


* Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery


* Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges.

We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.

Qualifications

Required:


* Bachelor's degree or equivalent experience


* 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs


* 8+ years of experience in operating model design, managed services, or service delivery transformation
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