Community Investments Operations Associate

Position Summary

The Community Investments Operations Associate serves as the lead operational support resource for the Community Investments Department.

This position strengthens operational consistency, accountability, and transparency by coordinating quality assurance activities, monitoring data integrity, supporting evaluation and reporting efforts, and facilitating process improvement initiatives.

The Associate serves as a subject matter expert for departmental systems, documentation practices, and reporting processes while providing analysis and recommendations that support leadership decision-making.

Salary

The annual salary rate begins at $70,044.

Mid range at $89,306.

Actual starting rate will be commensurate with experience and education.

Scope and Impact

This position supports all Community Investments service teams, including Grantmaking, Capacity Building, and Community Initiatives.

The role contributes to department-wide operational effectiveness through coordination of reporting processes, quality assurance activities, data management practices, evaluation support, and process improvement initiatives.

The position does not supervise staff or manage a budget.

Decision-Making Authority

This position exercises a moderate to high level of independence in implementing operational processes, monitoring adherence to established standards, identifying operational risks, and recommending improvements.

The Associate is responsible for escalating issues, analyzing trends, and providing recommendations to leadership while operating within established departmental priorities and guidelines.

Interactions / Working Relationships



* Collaborates with Community Investments teams to support operational consistency and data quality.


* Partners closely with the Community Investments Operations Supervisor to implement operational priorities and process improvements.


* Works cross-functionally with Organizational Excellence, Finance, Information Technology, and other departments to support operational initiatives.


* Provides guidance and support to internal stakeholders regarding reporting requirements, documentation practices, and system usage.

Essential Duties and Responsibilities

1.

Data Integrity & Systems Management (25%)



* Monitor data integrity across grants management and supporting systems.


* Support implementation of departmental data standards and documentation requirements.


* Conduct routine reviews to identify discrepancies and coordinate corrective actions.


* Serve as a departmental resource regarding system functionality and data management practices.

2.

Quality Assurance (25%)

Coordinate quality assurance activities across departmental records, contracts, reports, and documentation.

Monitor adherence to established operational standards and identify trends requiring attention.

Conduct routine audits and reviews and communicate findings to leadership.

Support implementation of cor...