Professional Services Senior Operations Analyst

Mission - Why We Exist, What We Do, and Why We Need You
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Profisee exists to make data management easy.

We are building an enduring company and a platform that emphasizes the value of the data-enabled future.

We put our employees at the center of everything we do and value employee growth and fulfillment inf today's virtual workforce.

We are built for fast growth: we value high energy, a growth mindset, and trust-based collaboration.
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Our Professional Services (PS) practice exists to empower our customers and ensure they get value out of the Profisee platform.

Our Service offerings include full lifecycle implementations as well as coaching and mentoring both customers and partners.

Master Data Management projects are exciting as they vary greatly in use cases, scenarios, environments, and technologies.

As a result, Professional Services are critical to the success of our customers' MDM programs.

Profisee's modern MDM platform is rapidly becoming the leader in AI enabled Data Management as evidenced by our recently being named a Leader in Gartner MDM Magic Quadrant.
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The Professional Services Senior Operations Analyst is the operational backbone of the PS organization and serves as "the right hand" of the SVP of Professional Services.

This role exists to ensure the PS team can operate with precision, accountability, and data-driven confidence.

You will own the operational infrastructure that keeps the business running: resource and billing integrity, financial partnership, reporting and analytics, and the systems and processes that enable consultants to focus on delivering exceptional client outcomes.

The Senior Operations Analyst will be a partner to the SVP, translating raw data into actionable insight, enforcing billing discipline across a distributed consulting workforce, and building the reporting foundation that enables executive decision-making.

If you are energized by bringing order to complexity, holding people accountable with professionalism, and building operational systems that scale a high-growth services business, this role is for you.
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Your Performance Objectives - What You Will Accomplish
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Objective #1 :
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Within your first month, learn the business:
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* Audit and map the current billing workflow end-to-end, identifying gaps between time logged, work delivered, and invoices issued.


* Establish a weekly billing cadence in partnership with Finance, ensuring consultants and PS subcontract partners submit time accurately and on schedule.


* Build accountability mechanisms that reduce billing errors and unbilled hours by a measurable percentage within the first quarter.


* Serve as the primary liaison to Finance for all PS revenue recognition and billing inquiries, reducing escalations to the PS Leadership

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Objective #2:
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Within your first 3 months, align objectives and prepare plans for next steps:
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* Design and deliver a suite of recurring executive reports for PS Leadership...