Consumer and Community Banking Control Manager - Executive Director

Step into a pivotal role at JPMorganChase, where your expertise in risk management and compliance will shape the future of our operations.

You'll have the opportunity to grow your career while making a significant impact on our Consumer Banking business.

Join a team that values innovation, collaboration, and continuous improvement.

As an Executive Director Control Manager within the Consumer Banking Product organization of Consumer and Community Banking (CCB), you will be responsible for leading a team of Control Managers to build out an enhanced control framework which supports a continuous and integrated approach to risk assessment for our next generation deposit platform.

Additionally, you will ensure the team is performing top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job responsibilities:


* Spearhead the design and execution of forward-thinking control strategies to proactively identify and neutralize compliance and operational risks


* Oversee the execution of operational plans and strategic projects, ensuring alignment with broader functional and organizational strategy.


* Forge strong partnerships with internal stakeholders, driving open communication and collaboration to uphold integrity and achieve strategic milestones


* Inspire and guide a diverse team of Control Managers, cultivating a culture of innovation, operational excellence, and alignment with the organizational vision


* Harness advanced data analytics, automation, and technology to decode business needs, anticipate trends, and deliver solutions that elevate the control environment


* Lead anti-fraud and cybersecurity initiatives to ensure operations are fortified and agile against emerging threats

Required qualifications, capabilities, and skills:


* 10+ years of experience in financial services, with demonstrated expertise in controls, audit, quality assurance, or operational risk management.


* Strong expertise in risk and control frameworks, with a track record of making independent risk-based decisions in complex situations and advising senior stakeholders across Legal, Compliance, Audit, and Risk with sophisticated understanding of the regulatory landscape.


* Experienced people leader with a history of building and developing high-performing teams, setting strategic direction and operating cadence aligned to business priorities, and delivering results through timely coaching and performance management.


* Proven expertise designing and executing change management strategies for complex, large-scale initiatives, with a track record of driving adoption, minimizing disruption, and leading diverse stakeholder groups through organizational transformation.


* Ability to persuade and align stakeholders in complex, high-stakes scenarios, with expert-level skill in constructing data-driven arguments, navigating negotiations, and building influential cross-functiona...