Sr Dir Product (Instore & Omni-Commerce)

ACI powers the payments ecosystem - globally - and you power ACI.

You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success.

ACI'ers - in all roles and levels - are truly your colleagues and many are your friends.

Our size and reach allow you to see the global impact of your work.

You are visible, your talents are valued, and you are empowered to shape the future of payments.

Our ACI team represents a globally diverse, passionate, and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments.

As Senior Product Director, In-Store & Omni-Commerce (Remote), you can help make possibilities happen.

Job Purpose

The Sr Product Director, In-Store & Omni-Commerce is a senior product strategy leader that is accountable for the vision, direction, and market success of ACI's in-store and omni-channel payment offering for enterprise merchants.

This role drives the strategic direction of the in-store/omni portfolio - in-person payments, unified commerce, and the convergence of physical and digital commerce experiences - and partners closely with Product Management, Engineering, Sales, Marketing, and Partnerships to translate that strategy into market outcomes.

You will drive the product vision and multi-year strategy for ACI's in-store and omni-commerce capabilities, shape the roadmap in partnership with Product Management and Engineering, and represent ACI externally with the world's largest merchants, payment networks, acquirers, and technology partners.

You'll leverage ACI's unique cross-ecosystem position - spanning banks, merchants, and billers - to drive product differentiation no single-channel competitor can match.

Based in North America, you will be a key contributor to how ACI competes and differentiates in unified commerce - one of the most strategically important fronts in payments today

Essential Duties and Responsibilities

Product Strategy & Roadmap


* Collaborate to define and drive the multi-year product vision and strategy for ACI's in-store and omni-channel commerce portfolio, ensuring our offering is architected and positioned as a cohesive, differentiated unified commerce platform.


* Partner closely with Product Management and Engineering leadership to translate strategic priorities into roadmap commitments, architectural decisions, and build / buy / partner choices.


* Drive the convergence strategy between in-store and digital commerce - ensuring ACI keeps pace with how merchants and consumers actually experience omni-channel today.


* Own customer discovery and Voice-of-Customer at the leadership level; translate enterprise merchant insights into clear product bets and differentiated capabilities.


* Establish portfolio governance to evaluate new opportunities, rationalize investments, and sunset non-strategic offerings in alignment with strategic priorities.
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