Exam Scheduler - Veterans Evaluation Services

Essential Duties and Responsibilities:

- Search for veteran cases within assigned regions using company software.

Monitor and manage cases on a daily basis.

- Communicate with providers via phone or email to check availability and schedule examinations.

- Coordinate with traveling providers as needed for examinations.

- Make per diem reservations as necessary.

- Schedule high-priority cases (e.g., BDD, IDES, and Short Notice exams) by calling veterans and obtaining verbal confirmation.

- Ensure compliance with the Deliver Act regarding gender preferences.

- Notify veterans of any scheduling changes from providers/facilities.

- Schedule additional exams based on last-minute requests from the QA department.

- Adhere to allotted exam times.

- Accurately enter exam type, mileage, and relevant time zone when scheduling.

- Engage with QCA team, in regard to provider availability for follow ups, or any concerns providers may have.

- Collaborate with the NPL team in a timely manner, when newly certified providers are seeing their first case and any additional training needed.

- Manage provider block times in company software as necessary.

- Ensure correct CSR assignment of schedulers to cases.

- Schedule veterans based on facility availability, veteran needs, and VA contractual guidelines.

- Prioritize scheduling according to VA and VES expectations.

- Maintain accurate case comments, documenting delays, scheduling plans, and communications with recruiters, veterans, providers, and facilities.

-Act as the primary contact for providers and per diems to ensure timely and compliant service for veterans.

- Follow up with providers and facilities regarding delayed report submissions.

- Request no-show fees and bonuses for providers when applicable.

- Participate in meetings addressing regional challenges and updates from leadership.

- Assist fellow schedulers during periods of decreased volume in the assigned region.

- Report on current events that may affect scheduling or examinations already scheduled.

- Maintain and update the calendar reflecting known holidays in the Area of Responsibility (AOR).

- Adhere to HIPAA regulations by maintaining confidentiality of records and personal information.

Please note upon hire, Veterans Evaluation Services (VES), a Maximus Co.

will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role.

New Hires will not be exempt from using company provided equipment.

Home Office Requirements using Maximus provided equipment:

- Internet speed of 20 mbps or higher required (you can test this by going to www.speedtest.net)

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental United States

- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the t...