Order to Cash Team Leader

Order to Cash Team Leader

Job Description

Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®.

At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. 

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide. 

About You  

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. 

You will be owning multi-country execution of OTC processes including credit & collections, cash application, pricing, and trade promotions setup.

Ensuring accurate and timely management of Customer master data, supporting local compliance and financial controls.

Leading day-to-day operations with a focus on team performance, process adherence, and issue resolution.

Acting as the first point of contact for operational escalations and supports continuous improvement initiatives within GBS framework.

Job responsibilities include: 



* Execute OTC processes for assigned countries, including credit & collections, cash application, pricing, and trade promotions.


* Support regional Free Cash Flow and DSO performance through accurate execution and issue resolution.


* Maintain accurate master data, pricing data, order management, and systems data to support operational integrity.


* Monitor daily performance metrics and ensure timely issue resolution.


* Track and report on KPIs related to collections, pricing accuracy, order management, and cash application.


* Support compliance with internal controls and other local requirements.


* Collaborate with commercial and finance teams to align on Customer priorities.


* Escalate operational risks and exceptions in line with approval matrix.


* Ensure adherence to OTC policies and procedures.


* Participate in continuous improvement initiatives and suggest process enhancements.


* Support audit readiness and documentation for assigned processes.


* Coordinate with cross-functional teams to ensure smooth handoffs and data flow.


* Maintain strong relationships with internal stakeholders and external customers.Ensure timely and accurate execution of trade promotion setups and chargebacks.


* Recruit, onboard, and coach team members to build OTC capabilities.


* Train and coach team members to build functional capabilities.


* Set daily performance targets and provide regular feedback to the team.


* Contribute to team engagement and development activities.

To succeed in this ro...