Oracle Cx Field Service Manager, Functional Transformation

Oracle Cx Field Service Functional Manager

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager at Deloitte, you will lead an onshore functional team in delivering Fusion Field Service Cloud implementations and enhancements.

You will demonstrate Oracle Field Service expertise and serve as a primary client contact to facilitate requirement gathering/clarifications, build personas and process flows, guide backlog grooming, solution designs, and articulate business during sprint demo/feature demos.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationship


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences.

We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required


* 8+ years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in Oracle Field Service operations.


* 3+ years of experience leading multiple project teams simultaneously on relevant engagements


* Bachelor's degree in Computer Science, Engineering, or equivalent work experience


* Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve


* Limited immigration sponsorship may be available

Preferred


* Master's degree in Business Administration, Computer Science, Engineering, or Information Systems


* Experience in a consulting or professional services environment


* Experience with cloud transformation, application modernization, or platform implementation programs


* Expe...