Experience Design Vice President

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design in DCE Consumer Banking, One Chase Experience Platform, you will play a pivotal role in shaping the user experience across our products and services.

Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.

As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

The One Chase Experience Platform team defines and scales shared experience capabilities that support customer and employee experiences across Consumer Banking.

This role leads platform-focused experience design efforts across reusable workflows, CRM ecosystems, scheduling, AI-assisted experiences, and shared digital capabilities.

The role partners closely with Product, Technology, Architecture, and Design System teams to create scalable, accessible, and data-informed experiences that can be adopted across products, channels, and workflows.

Success in this role requires translating business objectives, Jobs-to-be-Done, and user needs into reusable UX patterns, primitives, frameworks, and execution-ready design artifacts.

The position helps accelerate delivery, improve experience consistency, reduce friction, and advance the next generation of AI-enabled platform experiences.

Job responsibilities


* Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.


* Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.


* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.


* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.


* Define and lead platform-level UX strategy across shared capabilities, reusable services, and enterprise workflows.


* Translate Jobs-to-be-Done, business goals, and user needs into scalable UX patterns, primitives, frameworks, and platform-ready design solutions.


* Design and operationalize end-to-end workflows across CRM, servi...