Product Delivery Manager- Client Onboarding

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Client Onboarding and Service and the Product and Transformation team , you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

You'll lead a multi-year transformation, turning strategy into real results and building an operating model that links discovery to delivery.

You'll oversee large-scale releases, integrate risk and controls into every stage, and encourage progressive delivery to increase speed and reliability.

You'll align investments, teams, and platforms for quicker client value and better service, using clear decision rights, transparent governance, and actionable metrics to drive priorities and ongoing improvement.

Job responsibilities



* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Direct the principal activities across the end-to-end product delivery journey-intake, dependency management, release and deployment, and product operationalization-with a focus on feasibility and readiness.


* Maintain a transparent portfolio view of timelines, cross-team dependencies, and environmental constraints; identify and resolve blockers early.


* Monitor product performance and delivery flow; translate insights into efficiency gains and coordination improvements.


* Own and continuously improve the change management framework across functional partners, integrating risk, controls, compliance, and regulatory requirements.


* Lead collaborative forums on resource planning, dependency risk, and deployment techniques; ensure fit-for-purpose environments and tooling.


* Foster a culture of continuous improvement, operational excellence, and outcome orientation across COS and P&T.

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities


* Strong understanding of delivery and a proven track record of implementing continuous...