CRM Business Analyst - Salesforce

Your Job

We are recruiting for a Salesforce Administrator to support the sales team within the GP Consumer Products Group (~900 users), with support for our service, marketing, category management, and pricing teams as needed.

This role serves as a subject matter expert on Salesforce and its supporting applications.

The successful candidate is a self-motivated, high-energy individual who thrives in a high-demand, performance-driven environment - able to manage multiple priorities in parallel and meet deadlines on short timeframes.

They combine strategic and economic thinking with the ability to partner with a wide range of business users, acting as a change agent and Salesforce evangelist, and bring strong communication, technical, and design skills within a matrixed organization.

Location: Remote or hybrid depending on location.

For candidates in the Atlanta area, this is a hybrid role based out of Georgia-Pacific's headquarters in Atlanta, GA; for those out of state, a remote arrangement may be considered.

Responsibilities


* Provide security and administration for Salesforce and other supporting applications


* Configure custom objects, page layouts, validation rules, and reports/dashboards


* Design, build, and maintain automation using Salesforce Flow


* Estimate effort for your own configuration and administration work, and help scope larger requests during planning


* Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration (e.g., custom code, integrations)


* Apply database and data-modeling concepts to protect process integrity and data cleanliness


* Evaluate and implement third-party and Salesforce add-ons based on value and fit


* Provide user support, troubleshooting, training, and data loads


* Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness


* Work with stakeholders to understand pain points and outline potential solutions


* Participation in agile process to communicate priorities, manage backlog and refine user stories


* Maintain technical documentation

Who You Are (Basic Qualifications)


* Bachelor's degree


* 2+ years of experience in business or IT functions

What Will Put You Ahead


* 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience


* Salesforce Administrator certification


* Consumer products business experience


* Exposure to Service Cloud/Pardot/Account Engagement


* Ability to read and understand Apex to troubleshoot and collaborate with developers


* Experience with Agile / sprint-based delivery (e.g., Azure DevOps) and coordinating with onshore/offshore development resources.


* Working knowledge of generative AI and how it applies to CRM and sales workflows, including tools such as Agentforce, Einstein for Sales, and Microsoft Copilot


* Working knowledge of integrating salesforce...