Field Service Representative - CT and XP Modality

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For everyone.

Everywhere.

Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Come and join our global team as aField Service Representativewho will be responsible for the execution ofall service activities assigned, which are coordinated via the Customer Care Centre, in an adequate and appropriate manner, with a focus on CT and XP modalities.

This role will be based in the South Western Ontario Area.

As aField Service Representativeyou will be responsible for:


* Performing installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision


* Communicating and accept all operative direction from the Customer Care Service Center


* Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility


* Escalating incidents directly to the "Regional Support Center" (RSC) according to the defined parameters


* Informing Customer Care Center on all escalation issues


* Reporting any customer complaints with proper documentation to the Customer Care Centre


* Ensuring the proper use of tool & test equipment and report the usage on any related service report.


* Complying to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

This position may suit you best if whatis below sounds familiar and appealing to you, in addition to wanting to develop your career with Healthineers.

You are/have:


* Able to multitask and work in a fast-paced environment


* Accurate and displays strong attention to details


* Demonstrates ownership and accountability


* Exceptional communication skills


* Excellent planning, critical thinking and time management skills

Required skills to have for the success of this role:


* Technical training usually with College Diploma in Electronics or Biomedical areas


* Detailed product knowledge (certified).

CT and XP modality knowledge would be an asset


* Long term experience within medical services, regional languages, communication training


* Proven troubleshooting experience in diagnosing and resolving hardware, software, and network-related issues.


* Ability to analyze complex technical problems and implement effective solutions.


* Experience working with customers and providing technical support in a field service environment.


* Communication capability, organizational capability


* Valid driver's license


* Must have valid passport


* Clearance to travel domestically and internationally for trainin...