Engineering Delivery Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Engineering Delivery Manager II on the GPS HST Technology team, you will be responsible for:


* Manage the lifecycle of Medicaid eligibility systems (design, development, testing, deployment, and maintenance)


* Oversee application performance, reliability, and scalability


* Coordinate system upgrades, patches, and enhancement


* Ensure integration with related systems (MMIS, HIX/Marketplace etc.)


* Lead and manage projects related to eligibility system transformations and modernization


* Develop project plans, timelines, and budgets


* Coordinate with vendors, system integrators, and internal IT teams


* Monitor project risks, issues, and dependencies Business & Stakeholder Engagement


* Collaborate with business stakeholders, policy teams, and operations to gather requirements


* Translate policy and regulatory requirements into system functionality


* Act as the liaison between technical teams and business users


* Manage and mentor application developers, analysts, and support staff


* Promote Agile/DevOps practices for continuous delivery and improvement


* Ensure effective workload planning and team performance


* Ensure accurate eligibility determination logic and data integrity


* Oversee reporting and analytics related to enrollment, eligibility, and compliance


* Support data exchanges (e.g., Federal Data Services Hub, state systems)


* Ensure timely resolution of production issues and incidents


* Establish SLAs and monitor service performance


* Drive continuous improvement and process optimization

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Deloitte's G...