FRFS Wholesale Payments Specialist

Company

Federal Reserve Bank of Boston

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service.

FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.

Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.

Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

Under direct supervision, performs Fedwire and Check payment processing functions; performs research to resolve exceptions errors by performing financial transactions, validating data and preparing correspondence to customers.

Provides support and collaboration on elements needed to complete projects; prepares and maintains various databases and reports, including critical and confidential information; prioritizes to accomplish desired results or work assignments; supports projects relating to the business operations, quality management, and operational controls.

The position will be primarily on-site with residency commutable to our Boston or Atlanta office.

Position Hours will be rotate with the following schedules: 7:30am - 4:00pm; 8:30am - 5pm and 11am - 7:30pm during your 5 day work week Monday - Friday.

Responsibilities:


* Research commercial, government, and exception transactions in the appropriate application by performing financial transaction research, validating data, and preparing correspondence to customers.


* Executes complex payment processing programs.

These include day one and day two system operations management of Fedwire, ACH, Check, and other payment applications; Performs commercial and government accounting and settlement, system monitoring, check processing, exceptions processing, payment repair, and workflow management; Escalates payment-related issues to senior staff or management as needed.


* Assists customers with questions, provides customer education, and coordinates with the customer and with other national sites that provide interfacing customer services.

Follows up with customers to ensure problem resolution for routine inquiries; Communicates professional...