Trainer - Call Center (Temporary, Remote)

Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

• Support the design, development, and distribution of the OPM training programs and materials

• Conduct, plan, and coordinate the OPM training to a variety of audiences

• Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations

• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data

• Maintain records of training activities, participant progress, and program effectiveness

• Provide production floor support and answer questions

• Take escalation calls from CSR I and CSR II's to provide OPM customer resolution

Minimum Requirements

- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.

• Bachelor's degree preferred with 1-3 years of experience

• May have additional training or education in area of specialization

• Must be a U.S.

Citizen

Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please conta...