Contract Administrator

* End-to-End Contract & Order Management: The team manages the complete contract lifecycle and order fulfillment process, ensuring accurate creation, validation, and execution of service agreements to support seamless customer service delivery.


* Cross-Functional Business Support: They collaborate closely with Sales, Service Delivery, Finance, Legal, and Operations teams to ensure contractual commitments are properly reflected in systems, enabling revenue recognition, customer onboarding, service activation, and compliance.


* Critical Role of Contract Administration: Contract Administrators help maintain operational efficiency, contract accuracy, and customer satisfaction by ensuring service agreements and work orders are processed correctly and within required timelines.


* Schedule: Hybrid Model - 2 days mandatory RTO, supporting EMEA region time zone (1:00 PM to 10:00 PM)



* Contract Creation and Validation
+ Create service contract agreements based on approved customer quotations and sales documentation.
+ Review and validate contract details for completeness, accuracy, and compliance with company policies.
+ Ensure contractual terms, pricing, service offerings, and billing information are correctly reflected in the system.


* Work Order Management
+ Create and process work orders associated with approved service contracts.
+ Verify that work orders align with contractual commitments and service requirements.
+ Coordinate with internal stakeholders to facilitate timely service delivery.


* Quality and Compliance
+ Perform quality checks on contracts and work orders before submission and activation.
+ Ensure adherence to operational controls, audit requirements, and service-level agreements (SLAs).
+ Identify and resolve discrepancies by engaging appropriate stakeholders.


* Cross-Functional Collaboration
+ Partner with Sales, Finance, Service Delivery, and Customer Support teams to address contract-related inquiries.
+ Support issue resolution and process improvements related to contract management activities.

Qualifications:


* Bachelor's degree or equivalent work experience.


* Minimum 2-3 years of experience in contract administration, order management, sales operations, or a related operational support role.


* Experience creating, reviewing, and validating commercial or service contracts.


* Strong attention to detail with a proven ability to identify data discrepancies and process errors.


* Proficiency in Microsoft Office applications, particularly Excel.


* Excellent written and verbal communication skills.


* Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.


* Experience working with ERP, CRM, or contract management systems (e.g., Oracle, Salesforce, CPQ, ServiceNow).


* Familiarity with service-based business mode...