Technical Program Manager - ACI Connetic

Powering the world's payments ecosystem

ACI powers the payments ecosystem - globally, and you power ACI.

You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success.

ACIers - in all roles and levels - are truly your colleagues and many are your friends.

Our size and reach allow you to see the global impact of your work.

You are visible, your talents are valued, and you are empowered to shape the future of payments.

Job Purpose

The Technical Program Manager will oversee and coordinate both customer-facing and internal programs, ensuring alignment between business unit objectives and the corresponding technology solutions.

This role requires a strategic thinker with technical expertise, capable of designing and implementing programs that address complex technical challenges to meet product requirements.

The Technical Program Manager will lead cross-functional teams of stakeholders focused on delivering new services and upgrading existing solutions in accordance with ACI's Connetic platform modernization strategy.

Responsibilities include planning schedules, coordinating and managing technical and business resources, and monitoring budgets to ensure successful program execution.

The Technical Program Manager will ensure timely completion of the program with high quality, within the agreed-upon scope and budget, while managing escalations and addressing program-level risks and issues.

Responsibilities include program-level dashboard reporting and leading update meetings.

The candidate must be a strong leader with experience in matrix managing diverse staff to achieve timely results.

Essential Functions and Responsibilities


* Lead cross-functional teams of stakeholders, including project managers, product managers, architects, developers and technical consultants.


* Manage program scope to ensure consistency with stakeholder agreements, including ensuring proper charter.


* Develop an integrated schedule inclusive of all program milestones, resources, and constraints to ensure timely completion and achieve ROI.


* Manage program issues and risks (technical and non-technical) through identification, evaluation, tracking, communication, and mediation in an orderly manner.


* Partner with customers and/or internal partners to build strong cross-functional teams that can work through program challenges.


* Facilitate successful negotiations such as resource constraints as appropriate throughout the program, ensuring consensus and agreement across customers and/or internal partners and project managers.


* Keep all program stakeholders and management informed of program progress and communicate status.


* Offer executive dashboard reporting, Gantt reports of all projects, risk dashboards, status updates, and relevant level information.


* Formulate, organize, and monitor interconnected projects and implement suitable strategies.


* Develop and control deadlin...