Part-Time Group Rooms Coordinator

About Us

The beautiful Doubletree by Hilton Austin will turn 40 years old this year, but with a new renovation, she is looking better than ever.

The charming property, with its Spanish Colonial design and contemporary decor, makes it a great place for guests and associates looking for an upscale work experience.

We pride ourselves and creating a fun, but professional work environment with a culture of recognition, support, and respect.

For many years we have maintained excellent associate feedback ratings and over 20% of our team members have 10 or more years with us.

Managed by HEI Hospitality, we offer an exceptional benefit package including a robust and flexible paid time off plan available to you after only 90 days.

We have a choice of 4 prominent healthcare plans with options to meet anyone's needs and are available to you the first of the month after you start.

We maintain an industry-leading 401K plan with a generous employer match of 4% on every 5% you contribute with no vesting period.

Contact us soon to join our hotel family!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.

Essential Duties and Responsibilities


* Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate.

This includes monitoring of group blocks, determining cut off dates, and rate restrictions.


* Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.


* Calculate and prepare rooms reports to determine sources of business using various computer systems.


* Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.


* Communicate both verbally and in writing to provide clear direction to staff.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Hotel experience preferred.


* Ability to effectively deal with guest and associate concerns in a friendly and positive manner.

This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.


* Ability to access, read and accurately input ...