General Manager

Shore Haven Inn presents a unique opportunity to lead one of Cape Cod's iconic seasonal properties in the heart of Falmouth.

Following a comprehensive renovation and redesign, the hotel offers a distinctive luxury boutique experience unlike anything else in the market.

This role includes on-site housing and is open to both seasonal and year-round candidates, with a preference for a long-term leader who is excited to grow with the property.

In addition to leading all hotel operations, the General Manager is responsible for executing the Lark breakfast program and delivering an exceptional guest experience from arrival through departure.

Just a short walk from both the beach and downtown Falmouth, this is an opportunity to build a high-performing team, shape the next chapter of a newly reimagined property, and create memorable hospitality in one of New England's premier summer destinations.
Overview:

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service, and human resource maximization.

The General Manager develops and/or maintains all hotel operations consistent with Lark Hotels' values and standards.

General: This employee must display effective listening and communication skills, initiative, the ability to work independently and in teams, and the ability to lead by example.

He/she must exercise good judgment and discretion, display practical problem-solving skills, and provide excellent customer service.

Additionally, he/she must be able to multitask, maintain composure under pressure, and display high professionalism, integrity, and follow-through.

We expect our employees to approach their work with passion and enthusiasm and pay attention to customer satisfaction.

We also expect our employees to champion, embrace, and live the company values.

Our Values embody:


* Integrity: We are honest, genuine, and transparent in our interactions.


* Concern For Others: We care for each other and our guests.


* Collaboration: We value diversity and "come as you are" spirit and personality.


* Accountability: We make mistakes, learn from them, and strive for continuous improvement.


* Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

Additional Information:

You must be legally authorized to work in the United States to apply for this position.

You must complete the I-9 form within the first three days of employment.

Essential Functions of the Job:


* Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)


* Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.


* Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)


* Ability to understand and follow instruction...