Customer Service Specialist

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

To Be the Advantage That Helps Our Customers Win.

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
034773 Customer Service Specialist (Open)

Job Description:

Join a customer-focused team where you will play an important role in creating a positive experience for customers across Europe. 

As a Customer Service Specialist, you will be at the heart of daily customer communication, helping to build strong relationships and ensure smooth order handling. 

This is a great opportunity for someone with a proactive attitude, a passion for customer service excellence, and exceptional English skills who enjoys working in a dynamic and collaborative environment. 

Key Responsibilities 



* Process customer orders accurately and efficiently (Support order fulfilment by sharing the right order and shipping information with customers) 



* Handle customer enquiries by phone, email, online channels, and in person (Respond to customer questions and help resolve complaints in a professional manner) 



* Provide clear information on products, services, pricing, and delivery updates 



* Take a proactive approach to identifying customer needs and solving problems early 



* Maintain customer accounts and update records of enquiries, complaints, and interactions 



* Follow up with customers on claims, service issues, or planned adjustments 



* Support internal and external sales teams 



* Keep files, systems, and data entry tasks up to date 



* Escalate complex issues to the appropriate specialist or colleague 

Education and Experience 



* Experience in customer service, sales support, administration, or a similar role is preferred 



* Practical experience in the industry, positive attitude, and willingness to learn are highly valued 

Skills and Knowledge 



* Strong customer-focused mindset 



* Proactive, hands-on, and solution-oriented approach 



* Excellent communication skills in English and the local native language are essential, both written and spoken 



* Good computer skills and ability to learn new systems quickly 



* Good organisational and administrative skills 

...