Jira Developer/Administrator

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS136, T4, Band 7

Job-Specific Essential Duties and Responsibilities:
- Administer and maintain JIRA, Confluence, and associated plugins, including ScriptRunner and JIRA Automation.
- Analyze existing JIRA and Confluence implementations and recommend workflow, automation, and process improvements.
- Design and maintain custom workflows, dashboards, filters, reports, and JQL queries to support program management and operational reporting.
- Manage user accounts, permissions, security roles, and access controls across enterprise Atlassian environments.
- Perform system administration activities, including backups, re-indexing, patching, upgrades, plugin management, and platform maintenance.
- Support and lead Atlassian migrations, consolidations, integrations, and environment modernization efforts.
- Develop and maintain technical documentation, standard operating procedures, workflow diagrams, user guides, and concepts of operation (CONOPS).
- Conduct security reviews, audits, and governance activities to ensure platform integrity and compliance.
- Collaborate with Agile teams, Product Owners, engineers, and government stakeholders to align Atlassian solutions with mission objectives.
- Provide training, consultation, and knowledge sharing to users, administrators, and leadership teams.
- Leverage JIRA data and metrics to support performance management, operational analytics, and incident.

Job-Specific Minimum Requirements:
- Active Top Secret clearance with SCI eligibility.
- DoD 8570 IAT Level II certification (Security+ CE or equivalent).
- 3+ years of experience administering JIRA and Confluence in enterprise environments.
- Experience designing and managing workflows, automation rules, permissions, and plugin administration.
- Experience creating dashboards, filters, reports, and advanced JQL queries.
- Experience performing Atlassian upgrades, migrations, environment consolidations, and system administration activities tracking.
- Experience integrating Atlassian tools within AWS-hosted environments.
- Strong problem-solving, analytical, and stakeholder management skills.
- Ability to communicate technical concepts effectively to both technical and non-technical audiences.
- Experience supporting Agile and/or SAFe development environments.

Preferred Skills & Qualifications:
- Bachelor's degree in information technology, Computer Science, Engineering, Information Systems, or related discipline; additional relevant experience may be substituted for a degree.
- 8+ years of relevant professional experience, including Atlassian administration and development experience across enterprise environments.
- Experience supporting federal government, Department of Defense, or other highly regulated organizations.
- Demonstrated experience supporting complex, multi-team Agile delivery organizations.
- Atlassian Certified Administrator, Atlassian Certified Professional, or ...