Associate Business Transformation Architect

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on July 11, 2026

Work you'll do

As an Associate Business Transformation Architect on the Customer Experience Management team, you will be responsible for...


* Supporting end-to-end implementation of Qualtrics Patient Experience solutions for health systems, including survey configuration, deployment, testing, and post-launch stabilization


* Building and configuring surveys, workflows, alerts, dashboards, user roles, permissions, and governance features within the Qualtrics platform


* Supporting integrations between Qualtrics and healthcare platforms such as Epic, Cerner, and other systems, including application programming interface-based data flows and survey triggering


* Translating business and clinical requirements into patient experience solutions and collaborating with Information Technology, clinical, operational, and analytics stakeholders throughout delivery


* Troubleshooting platform configuration and technical issues across build, testing, go-live, and optimization activities

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action.

We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions.

Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration.

Join us to drive impactful customer interactions and business growth.

Qualifications

Required:


* Bachelor's degree in business, healthcare, technology, or a related fi...