National General Adj - Inside

We're Hiring: National General Adjuster - Inside
Business Segment: Global Technical Services

✅ Why Join Crawford & Company?
Excellent Crawford Benefits That Empower Financial, Physical, And Mental Wellness
Generous Employee Referral Bonus Program
️ Access To Multiple Employee Discounts

Role Overview:
✅ Resolves complex commercial liability losses generally in excess of $250,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured; presents evidence in legal proceedings;
✅ The National General Adjuster's role varies including direct loss assignment handling, assisting branches or Technical Services on loss handling, and providing catastrophe claims assistance.
✅ Provides peer review on assignments to other staff.


* Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.


* Previous experience adjusting complex liability claims.

General experience level in excess of 10 years handling claims or working within industry segment.


* Excellent knowledge of interpretation of insurance coverages, customs and practices.


* Good verbal and written communication skills.


* Excellent attention to detail.


* Strong analytical and mathematical ability.


* Strong organizational and interpersonal skills.


* Basic computer knowledge.


* Must be licensed as required by state and local jurisdictions.

Must have a valid driver's license.

Must complete designated courses while in position in order to advance.


* Completion of GTS qualification questionnaire is required for position of NGA.

#LI-EM3


* Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.


* Ability to manager complex claims and other personnel including adjuster team experts and consultants.


* Ability to provide successful succession planning, mentoring and assisting losses with other staff.


* Investigates claims or directs personnel in local branch in doing so by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.


* Sets estimate loss values for clients.


* Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.


* Communicates adjustment recommendations to appropriate parties after determining liability.


* Controls claim costs.


* Recommends litigation when appropriate.


* Presents evidence and serves as an expert witness at legal proceedings.


* Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.


* Maintains professional and technical kno...