Rolex Service Advisor

We have been in business for over 110 years, and we are proud to be a subsidiary of Berkshire Hathaway.

Ben Bridge Jeweler has thirty-six stores, across the United States.

We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations.

Jewelry is more than just an adornment.

It is a means of expression, love, personality, and history.

Its meaning only grows with time.

We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's store in Ala Moana Shopping Center is seeking a part time Rolex Service Advisor.

 Job Summary:

The Rolex Service Advisor shares a passion for excellence in customer experience, supports our customers with all service inquiries, and takes initiative to participate with store activities and expectations.  The Rolex Service Advisor reports to the Store Manager.  This role is responsible for taking care aftersales service repair, communicating with customers and building rapport through a personalized approach to deliver excellent Rolex service experience

Primary Duties and Responsibilities:


* Handling all aftersales inquiries from customers, including warranty repair, service estimate, complaints, and aftersales link or bracelet order


* Having a strong understanding of how stock, warranty and external repairs are processed, enabling clear communication to our customers through proactive updates on progress and providing customer guidance on Rolex service policies and procedures


* Working with customer to determine their Rolex servicing issue and conveying the customer’s concerns with accurate repair descriptions for Rolex watchmaker


* Providing first level support for customer complaints, demonstrating empathy and a professional approach to capturing details, and resolving the issue wherever possible


* Develop authentic relationships with customers by assessing their needs, making personalized service recommendations and creating a memorable experience


* Connect with customers and potential customers and maintain customer information utilizing company supported technology


* May hold additional responsibility as a Keyholder responsible for physically opening and closing the store.

Directs business opening and closing procedures.  Responds to alarm calls and is available for afterhours maintenance.


* Cultivate an in-depth knowledge of products to provide the best experience for the customer


* Provide Rolex service knowledge, features and benefits to all customer when presenting merchandise


* Works harmoniously and professionally with co-workers and supervisors


* Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance


* Handle client information and appointment details with accuracy and efficiency


* Operate point of sale (POS) system to take payment ...