Workplace Experience Ambassador

About the role

The Workplace Experience Ambassador (Assistant II, Administrative Services) is responsible for delivering an exceptional, seamless, and engaging workplace experience for employees, visitors, and stakeholders.

Acting as the face of the workplace, this role ensures that the office environment is welcoming, efficient, and aligned with company culture, supporting productivity and wellbeing across the organisation.

What will you do?

Front-of-House & Experience Delivery


* Serve as the primary point of contact for employees, visitors, and guests, delivering a warm and professional welcome.


* Create a positive first impression by maintaining high standards across reception and shared spaces.


* Manage visitor check-in processes, meeting room bookings, and hospitality coordination.


* Ensure a consistently high-quality workplace experience that reflects company values and culture.

Workplace Operations


* Support the day-to-day running of the office, ensuring spaces are functional, clean, and fully stocked.


* Conduct regular audits of meeting rooms, collaboration areas, and amenities.


* Liaise with cleaning, catering, security, and maintenance providers to ensure service excellence.


* Assist with workspace planning and desk/room allocation where required.

Employee Engagement & Events


* Support planning and execution of workplace events, activities, and employee engagement initiatives.


* Promote a sense of community and belonging within the workplace.


* Actively gather feedback on workplace experience and identify opportunities for improvement.

Facilities & Vendor Coordination


* Work closely with Facilities Management to escalate and resolve building issues.


* Coordinate third-party vendors and contractors onsite.


* Ensure health & safety standards are upheld, including supporting compliance checks and reporting.

Technology & Systems Support


* Provide basic support for meeting room technology and workplace systems.


* Assist employees with booking systems, access queries, and general workplace tools.

What will make you successful

Essential


* Previous experience in hospitality, customer service, workplace experience, or office coordination roles.


* Strong interpersonal and communication skills with a customer-first mindset.


* Highly organised with the ability to manage multiple tasks and priorities.


* Proactive and solutions-focused approach.


* Confident working in a fast-paced, dynamic environment.

Desirable


* Experience in corporate workplace or facilities environments.


* Knowledge of workplace management systems or booking platforms.


* Understanding of health & safety standards in office settings.

What's in it for me?


* Opportunity to develop a broad skill set across administrative and operational functions


* Supportive team environment where your contributions are valued


* Exposure to cross-functi...