Senior Manager, Sales Operations & Support – Residential Sales

Job Description:

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Senior Manager, Sales Operations & Support is responsible for leading the operational strategy, systems, processes, and support functions that enable a high-performing Residential Sales organization.

This leader oversees the infrastructure that supports Door-to-Door, MDU (Multi-Dwelling Unit), Retail, and other residential sales channels by ensuring operational excellence, commission accuracy, sales reporting, process optimization, and cross-functional execution.

The ideal candidate is a strategic operations leader with strong analytical capabilities, exceptional attention to detail, and a passion for improving the sales experience through scalable processes and technology.

This role partners closely with Sales, Finance, Marketing, HR, Customer Operations, Billing, IT, and Business Intelligence to drive efficiency, improve sales productivity, and ensure an exceptional customer experience.

Key Responsibilities

Sales Operations Leadership


* Develop and execute the operational strategy supporting Residential Sales across multiple sales channels.


* Lead the Sales Operations & Support team responsible for sales administration, reporting, order support, sales enablement, and operational execution.


* Establish standardized operational processes that improve efficiency, scalability, and consistency.


* Identify process improvement opportunities and implement solutions that reduce manual effort and improve sales productivity.


* Serve as the operational liaison between Residential Sales and internal business partners.

Sales Support & Process Excellence


* Oversee end-to-end sales support processes including order management, sales tools, inventory coordination, field support, and issue resolution.


* Ensure operational readiness for new product launches, promotions, compensation plans, and system enhancements.


* Develop and maintain policies, procedures, and documentation supporting Residential Sales operations.


* Drive continuous improvement initiatives using data, automation, and technology.

Sales Compensation & Commission Administration


* Own the governance, administration, and accuracy of monthly and quarterly Residential Sales commission calculations.


* Partner with Finance, Payroll, HR, and Sales Leadership to ensure commission plans are accurately implemented and consistently administered.


* Validate commission data, investigate discrepancies, and resolve payment issues in a timely manner.


* Maintain commission controls, audit processes, and documentation to ensure compliance with company policies.


* Produce recurring com...