Salesforce IT Architect

Essential Duties and Responsibilities:

- Oversee the automation processes for daily activities, build activities and new feature and functionality with public and private cloud

- Interact with other team members and groups within the IT organization

- Help enforce the standards for server builds and services deployed in AWS and the private cloud by the cloud solutions teams

- Perform other duties assigned by leadership.

Job-Specific Essential Duties and Responsibilities:

- Lead the end-to-end technical architecture and design of Salesforce solutions across multiple clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Field Service Management), ensuring scalability, performance, and alignment with business objectives.

- Define and enforce enterprise architecture standards, integration patterns, and development best practices across Salesforce and adjacent platforms (e.g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs).

- Partner with business stakeholders, product owners, and delivery teams to translate complex business requirements into well-architected solutions and technical roadmaps.

- Own integration architecture, including real-time and batch integrations, data synchronization, API strategy, and event-driven patterns across enterprise systems.

- Provide technical leadership and mentorship to development teams, conducting code reviews, solution reviews, and ensuring adherence to Salesforce platform limits and governance.

- Oversee data architecture, including data modeling, data migration strategies, data quality, master data management, and security/compliance considerations.

- Evaluate and recommend Salesforce-native and third-party solutions (AppExchange or custom) to meet functional and non-functional requirements.

- Collaborate with DevOps teams to define CI/CD pipelines, release management processes, and environment strategies for Salesforce development and deployment.

- Ensure security, compliance, and identity management best practices (e.g., role hierarchy, sharing model, OAuth, SSO) are properly implemented.

- Act as a trusted advisor to leadership by providing technical guidance, risk assessments, and solution trade-offs during pre-sales, discovery, and delivery phases.

Minimum Requirements

- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

- Bachelor's degree.

Additional years of relevant experience will be considered in lieu of degree.

- Must have 7 years related experience.

- 5 to 7 years of Salesforce experience performing architect roles, technical development.

- Salesforce technical architect, development, integration of contact center, ability to demonstrate Salesforce solutions.

- Salesforce Administrator, Salesforce Developer.

Preferred Skills and Qualifications:

- Salesforce certifications such as Certified Technical ...