ITOM Observability Senior Engineer

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: ServiceNow Software Developer

We are seeking a ITOM Observability Senior Engineer to serve as the technical authority for our ServiceNow ITOM suite within the TechOps organization.

This role is responsible for the technical design, implementation, and optimization of our observability and event management ecosystem, while providing broader technical ownership of the ITOM platform to ensure high environment visibility and proactive service health.

You will be joining TechOps, who are responsible for all IT Infrastructure, Client Services, and Global & Site Operations across the enterprise.

We leverage modern technologies to build for the future and empower Elanco employees to build amazing things.

Your Responsibilities:


* Provide global technical ownership for the broader ServiceNow ITOM suite, engaging with cross-functional stakeholders to ensure the CMDB and Discovery processes are architecturally sound and aligned with enterprise-wide operational goals.


* Develop and maintain complex integrations with enterprise monitoring tools such as SolarWinds and Azure Monitor using IntegrationHub and REST/SOAP APIs.


* Ensure effective signal quality, noise reduction, and alignment of upstream monitoring and telemetry data to maximise the effectiveness of event correlation and service outcomes


* Act as the Tier 3 technical escalation point for complex ITOM issues, including Discovery failures, MID server bottlenecks, and integration gaps.


* Architect and build high-fidelity Business Service Maps to ensure Event Management provides real-time visibility into business service health.


* Ensure the CMDB and ITOM architecture aligns with CSDM 4.0+ standards to provide a robust data foundation for observability and reporting.


* Design advanced dashboards and visualizations to effectively communicate event health and observability metrics to technical teams and leadership.


* Collaborate with Infrastructure, Cloud, and Security teams to resolve technical prerequisites such as firewall configurations, MID server placement, and credential management.


* Lead the technical d...