Rental Coordinator

PRIMARY FUNCTION :

This position provides major inside rental equipment activities ensuring customers' satisfaction and performing some administrative operational responsibilities for NC, SC, & VA.

ESSENTIAL DUTIES:

Customer Service - 30%


*
+ Provides rental customers' price quotes and equipment availability and delivery schedule information.
+ Daily monitors equipment rental schedule and immediately contacts customer with any schedule updates, modifications or delivery problems.
+ Assists with telephone collection of past due rental payments.

Administrative - 60%

A.

Equipment /Inventory


*
+ Maintains current and accurate service records for each unit on Short Term Rental
+ Daily coordinates and optimizes delivery and pickup of rental equipment.
+ Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair.

etc
+ Informs sales and rental representatives of rental fleet inventory, activity and rates.
+ Monthly Report on Overtime and STR.
+ Tracking Ottawa transfers, credits, license and titles
+ Track Overtime

B.

Bookkeeping/Invoicing


*
+ Expedites customer credit applications and sets up accounts with the Credit Department in a timely manner.
+ Verifies logs, codes and processes billing/invoices.
+ Issues, extends and enters purchase orders for outside vendors.
+ Occasionally creates correspondence, memos, quotes, records, reports, etc.
+ Monthly prepares rental sales.
+ Maintains rental files (i.e.

rental contracts, certificates of insurance, etc.) and periodically purges and prepares them for storage.
+ Invoices rental and leases.

Verifies accuracy of each invoice prior to mailing copy to customer.
+ Inputs demos, loaner units, and equipment transfers on computer.
+ Prepares daily rental and used inventory updates.
+ Sets up rentals on preventive maintenance schedule and faxes PM schedule to each branch.

Deletes sold lift trucks from PM schedule.
+ Codes account payable invoices and enters cost of invoices on system.
+ Works with customers on invoice questions or concerns.
+ Works with Accounting Department with invoice inquiries on cash application, taxes and general ledgers.
+ Issues credit when needed on invoices.
+ Prepares monthly RPO report-Tracking Profit & Loss and report to Salesmen & Sales Manager.
+ Assist service managers with accounts in opening and closing work orders related to rental equipment.
+ Checks and files exception reports.

Resolves discrepancies (work orders still open and rental billings completed).
+ Performs assorted clerical duties such as mail distribution, copying, faxing, and answering telephones, filing and typing miscellaneous labels envelopes and sc...