Insurance Verification Specialist

Description

The Insurance Verification Specialist will be responsible for a portion, if not all, of the functions below.

The Insurance Verification Specialist is expected to follow and/or assist other team members with the tasks below:


* Implement accounts receivable action plan as provided by supervisor to increase collections.


* Provide management with weekly issues log identifying issues hindering collections by payor.


* Assist with logistics to ensure field teams receive all information regarding collection efforts.


* Understand practice software (i.e.

Dental Vision) and clearing house software.


* Maintain good working relationship with clearinghouse vendor representatives.


* Adhere to all compliance guidelines and regulations as established by D4C Dental Brands, Inc.


* Monitor call queue activity to ensure calls are answered in a timely manner.


* Review queue reports to monitor and track staff productivity.


* Answer and handle incoming business office patient calls that cannot be resolved by field staff.


* Demonstrate superior knowledge regarding dental insurance coverage.


* Understanding practice software ledger.


* Serve as backup to RCM team members as needed.

Education and Experience:


* High school diploma; Bachelor's degree preferred.


* 1-2 years of experience working in a dental environment.


* 3-4 years of customer service work experience required.

Specific Skills:


* Excellent written, verbal, and presentation communication skills.


* Knowledge of government, third party payers, billing requirements and reimbursement methods.


* Knowledge of dental terminology preferred.


* Knowledge of accounts receivable with an emphasis in collections and refund process.


* Proficient in the use and application of MS Office, specifically Excel.


* Knowledge of patient accounting and electronic billing.

We take care of our valued employees by offering:


* Paid Time Off


* Paid Holidays


* Medical, Dental and Vision benefits


* Health Savings Account, Flex Spending


* 401K


* Short and Long Term Disability Insurance


* Life Insurance


* Opportunities for Community Service