Sr Mgr Software Engineering

Powering the world's payments ecosystem

ACI powers the payments ecosystem - globally, and you power ACI.

You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success.

ACIers - in all roles and levels - are truly your colleagues and many are your friends.

Our size and reach allow you to see the global impact of your work.

You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Sr.

Mgr.

Software Engineering in Norcross, GA, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!

Role Summary

We are seeking a hands-on Sr.

Engineering Manager to lead a cross-functional team (Software Engineering, DevOps/Platform, Support and Quality Engineering) building and operating a low-latency, high-throughput core banking product platform.

You will be accountable for end-to-end delivery: architecture-to-production execution, operational excellence, reliability, security/compliance, and an automation-first quality strategy.

You will also bring demonstrated experience delivering AI-enabled initiatives and implementing AI-based solutions in production.

Location & Work Model: This is a hybrid position based out of Norcross, GA.

Candidates are expected to be on-site on designated days and may work remotely on other days in accordance with team and business needs.

Key Responsibilities

1) Engineering Leadership & Delivery


* Lead and grow a cross-functional team spanning backend, frontend, DevOps/Platform engineering, and Quality Engineering; drive strong ownership, execution discipline, and continuous improvement.


* Own delivery for roadmap initiatives and platform modernization across the full SDLC: planning, design, implementation, reviews, testing, release, and production operations.


* Establish and communicate technical direction in partnership with Product Management and Architecture to ensure the platform meets business goals and non-functional requirements.

2) Low-Latency, Reliability, and Performance (NFR-First)


* Drive performance and latency engineering: define latency/throughput SLOs, performance budgets, regression testing, and capacity planning to maintain predictable low-latency behavior under load.


* Build "always-on" operational readiness: observability (logs/metrics/traces), runbooks, safe rollouts (feature flags, progressive delivery), and rapid rollback practices.


* Partner with Platform/SRE functions to ensure Kubernetes runtime reliability patterns (HA, scaling, and operational tooling) are built into the product delivery lifecycle.

,

3) DevOps / Platform Engineering Ownership


* Lead the team's cloud-native delivery model on Kubernetes (including GitOps-based deployment and configuration-as-code).

,


* Own and evolve CI/CD and artifact practices using technologies such as Ansible, Nexus, Carvel toolchain (e.g., ytt, kapp-controller), and Kubernetes-native release work...