Digital Practitioner Experience Leader Senior Manager 1

The Digital Practitioner Experience Leader (Senior Manager 1) is accountable for defining and driving the end-to-end digital experience strategy for practitioners across Deloitte, ensuring that technology solutions are intuitive, enabling, and aligned to how people work.

This role serves as the connective tissue between technology delivery teams and the practitioner community - translating workforce needs into experience-driven outcomes across platforms, services, and physical environments.

The leader oversees experience measurement frameworks, champions human-centered design principles, and partners across platform, real estate, and service management teams to continuously raise the bar on practitioner experience.

By advocating for the practitioner voice at a senior level, this role plays a critical part in talent retention, engagement, and organizational productivity.

Recruiting for this role ends on October 31, 2026

Work You'll Do

As a Digital Practitioner Experience Leader (Senior Manager 1), you will:


* Define and own the end-to-end digital experience strategy for Deloitte practitioners, spanning onboarding, day-to-day technology interactions, and workspace environments


* Build and operationalize experience measurement frameworks including sentiment analysis, friction scoring, NPS, and DEX observability data


* Act as the senior voice of the practitioner, synthesizing qualitative and quantitative insights to drive prioritized improvements across platforms and services


* Partner with workspace platform, service desk, real estate technology, and business leadership teams to deliver integrated, seamless practitioner experiences


* Champion human-centered design, accessibility, and inclusivity principles across all technology programs


* Develop and present experience performance reporting and strategic recommendations to CTO and firm leadership


* Lead and mentor a team of experience professionals, fostering a culture of curiosity, advocacy, and continuous improvement

The successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The Team

The Digital Practitioner Experience team within Deloitte's CTO Practitioner Productivity organization is dedicated to ensuring that every practitioner has a modern, frictionless, and empowering technology experience.

This team bridges strategy and delivery - working across platform, service, and real estate functions to continuously rai...