Senior Contractor Network Coverage & Sourcing Specialist

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures.

Subject-matter expert in Contractor Connection processes and program requirements related to contractor recruiting and selection of contractors for client programs.


* Bachelor Degree or an equivalent combination of education and experience, plus 2 years of customer service experience.

Cold calling experience is required.


* Highly proficient and advanced computer skills


* Highly proficient and advanced internet navigation skills


* Excellent attention to detail and organizational skills


* Excellent time management abilities


* Highly proficient analytical and problem solving ability


* Excellent written, verbal and oral communication skills


* Excellent interpersonal skills


* Strong proven ability to multi-task


* Accurately analyzes, prioritizes and directs workflow within department


* Builds excellent relationships with internal and external customers


* Stable and consistent with performance and attendance


* Superb conflict management skills


* Strong leadership skills


* Builds teamwork with and between departments


* Effective at monitoring and auditing work of others


* Ability to analyze business reports and identify trends


* Ability to work independently, with minimal supervision

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* Presents program to potential network contractors via telephone; with focus on cold calls, following up on referrals/leads.


* Sends marketing materials and applications to prospective contractors related to programs as needed.


* Documents call progress on productivity report and in automated systems.


* Utilizes various software programs to locate contractor information and document contractor information.


* Analyzes areas of need for contractor network coverage.


* Leads development of new strategies for recruiting contractors.


* Interacts with clients regarding contractor recruiting and selections and is the designated point of contact for specific clients.


* Leads training, initial and ongoing, mentors and coaches subordinate Contractor Recruiter Specialist role.


* Assists Supervisor in the coordination of processing of requests for contractor recruiting and selection.


* Assists Supervisor in the development of department procedures.


* Maintains overall knowledge of Contractor Connection business model and all Recruiting functions.


* Resolves issues in recruiting process.


* Assists Supervisor with data verification and analysis of internal and external reports.


* Resolves general issues and questions of team staff.


* Assists Supervisor in balancing distribution of work.


* Assists Supervisor with escalated follow up with contractors.


* Serves as a lia...