Sr. Manager Customer & Commercial Insights

As a premier global food provider, the OSI Group partners with the world's leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We're looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

Position Summary:

The Senior Customer & Commercial Insights Manager serves as a key strategic advisor for the Sales team by transforming market, customer, and consumer data into actionable commercial insights and compelling customer-facing stories.

This role will serve as the bridge between data, and customer engagement to help drive commercial strategy, enabling stronger go-to-market execution, supporting consumer led innovation, and improving promotional and trade investment effectiveness.
The ideal candidate combines strong analytical capability with commercial storytelling skills and experience within CPG food categories, preferably in refrigerated, frozen, or protein segments.



* Job is an individual contributor.


* Job is an individual contributor and has no direct reports.

Quantitative and Qualitative Data Reporting and Analysis (30%)

o Analyze syndicated and customer data sources such as Circana, Numerator, retailer portals, and internal sales data to identify category, consumer, and customer trends.

o Develop ongoing reporting and performance insights across customers and channels.

o Translate quantitative and qualitative data into actionable insights.

Drive Commercial Strategy (30%)

o Advise on retail and foodservice commercial strategy with market and performance insights.

o Partner with Sales, Culinary and R&D to translate insights into commercially viable product opportunities.

o Identify growth opportunities across customers, channels, and product segments.

o Identify whitespace opportunities and emerging trends influencing product development.

Make data backed recommendations to support channel and customer go to market strategies

Support Customer Development and Innovation (25%)

o Develop customer selling stories supporting category reviews, line reviews, and innovation showcases.

o Design and develop materials and insights supporting commercial activation activities.

o Design and develop customer innovation presentations and materials that support commercialization plans.

o Leverage data-backed actionable insights into customer ready presentations.

o Support new business and distribution expansion initiatives.

Industry Presence (15%)

o Help lead the planning and execution of trade shows and customer events.

o Manage participation in industry memberships and data platforms.

This role has the responsibility to understand and places in practice appropriate safety procedures.

This responsibility is a...