Senior Product Delivery Associate - Payments

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges.

In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Merchant Services, you are trusted with enabling the delivery of products in a stable and scalable way.

Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities



* Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


* Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources


* Collaborate with Business Control Managers, Legal, Product, and Finance to resolve risk-related issues and embed controls that scale


* Oversee Action Plans (APs), audits, and change initiatives; ensure timely remediation, durable fixes, and evidence of control effectiveness


* Triage broken processes, lead root-cause analysis, and assume ownership of APs where needed to drive closure and sustainability.

Execute monitoring controls, track and escalate risk issues, and ensure alignment with firmwide policies and standards


* Advise and coach product owners on control frameworks, risk identification, and preventive monitoring throughout the product lifecycle

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Demonstrated performance in either product management or relevant domain area


* Experience executing operational management and change readiness activities


* Experience in product deployment processes


* Advanced PowerPoint proficiency with the ability to create executive-level presentations, visual narratives, and concise materials for senior leadership


* Strong problem-solving skills with the ability to identify issues, determine root causes, and implement effective solutions with minimal supervision


* Exceptional communication, storytelling, and stakeholder management skills, with a demonstrated ability to influence senior leaders, build consensus, and drive cross-functional alignment


* Thrives in ambiguous and dynamic environments, effectively balancing competing priorities while independently developing practical, scalable, and sustainable solutions


* Strong attention to detail with a commitment to accuracy, quality, and execution excellence

Preferred qualifications, capabilities, and skills



* Developed knowledge of the product development life cycle


* Bachelor's or mas...