CARE Specialist

TITLE: CARE Specialist

LOCATION: Onsite-El Paso, TX

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges.

Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges.

In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges.

Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help.

Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth.

If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day.

Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

Job Summary:

The CARE Specialist performs direct communication and documentation functions in support of organizational service delivery.

The role requires professionalism, sound judgement, cultural sensitivity, and the ability to manage sensitive information in a fast-paced environment.

Essential Functions and Responsibilities:



* Conduct inbound and outbound communications in a professional and respectful manner.


* Gather, document, and update information in accordance with established standards.


* Identify issues requiring escalation and route appropriately.


* Maintain accurate, timely, and confidential records.


* Collaborate with internal teams to support coordinated service delivery.


* Respond to inquiries and requests with professionalism and attention to detail.


* Adhere to all policies related to confidentiality, documentation, and reporting.


* Perform other duties as assigned.

Knowledge, Skills, Abilities and Qualifications:



* Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with an extra two or more years of relevant experience may be substituted for an associate degree) and


* Have at least two years of docu...