Business Banking Administration Manager (Business Lending)

Salem Five is a growing regional financial services organization with a rich history of over 170 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

 

This position requires the ability to work in the Salem, MA offices.

 

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

 

Salem Five believes deeply in supporting the communities in which we reside.

Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA.

We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees.

Come see what we’re all about. 

JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following: 


* Manage the daily operations of the Business Banking operations team to ensure efficient workflow, operational excellence, and high-quality customer service.


* Supervise, coach, mentor, and evaluate department staff, fostering a collaborative, accountable, and customer-focused work environment.


* Complete monthly operational reporting, including but not limited to general ledger reconciliations, Business Banking outstanding reports, UCC continuation reporting, pipeline reporting, and other operational or management reports as assigned.


* Monitor quality control procedures to ensure the accuracy and completeness of loan data, documentation, and operational processes.


* Identifies credit concerns, recommends appropriate loan risk rating changes, and collaborates with the Business Banking Portfolio Manager to develop and implement portfolio management strategies that maintain asset quality, mitigate risk, and support overall portfolio performance.


* Identify opportunities to improve operational efficiency, reduce costs, strengthen internal controls, and enhance productivity through process improvements and automation.


* Ensure compliance with all applicable federal and state banking regulations, SBA requirements, Bank policies, and internal procedures.


* Partner with the Bank's primary Baker Hill NextGen System Administrator to support system administration, workflow enhancements, custom document development, testing of software upgrades, and implementation of new system functionality.


* Perform user acceptance testing (UAT) for system enhancements and software releases, ensuring operational readiness prior to implementation.


* Continuously evaluate department workflows and recommend technology or process improvements that enhance efficiency, accuracy, and customer service.


* Maintain responsibility for the department's overall compliance wi...