Process Automation & Optimization Specialist

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The Process Automation & Optimization Specialist is responsible for identifying, prioritizing, and driving automation and process improvement opportunities across business operations.

This role partners with cross-functional stakeholders to assess current workflows, design scalable solutions, and lead initiatives from concept through implementation to enhance efficiency, accuracy, and overall business performance.
This position plays a critical role in advancing digital transformation efforts by combining process expertise, analytical thinking, and automation technologies.
Key Responsibilities

Automation Opportunity Identification & Planning


* Proactively evaluate business processes to identify automation and optimization opportunities that reduce manual effort, improve accuracy, and increase scalability


* Partner with business stakeholders to understand pain points, inefficiencies, and operational risks


* Work with RPA Lead to maintain a prioritized pipeline (roadmap) of automation initiatives aligned with business objectives

Process Analysis & Design


* Map current-state processes and identify improvement opportunities using data analysis and stakeholder insights


* Design future-state workflows that incorporate automation, system enhancements, and process standardization


* Ensure solutions align with enterprise systems (e.g., SAP) and organizational standards

Implementation & Execution


* Lead end-to-end delivery of automation initiatives-from concept, requirements, and design through testing, deployment, and stabilization


* Collaborate with IT, RPA developers, and data/AI teams to integrate AI models, machine learning capabilities, or intelligent automation components into solutions


* Monitor project timelines, risks, dependencies, and ensure successful execution

Optimization & Continuous Improvement


* Track performance metrics and KPIs using advanced analytics and AI-driven insights to measure solution impact



* Identify continuous improvement opportunities using predictive analytics, trend analysis, and AI-generated recommendations


* Ensure sustainability, documentation, and knowledge transfer for implemented solutions

Stakeholder Collaboration & Change Management


* Act as a liaison between business stakeholders, IT teams, and automation resources


* Communicate progress, benefits, and impacts of automation initiatives to leadership


* Support training, adoption, and change management efforts to ensure successful implementation

Required Qualifications


* Bachelor's degree in business, In...